ok44 Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1. Who We Are and How to Contact Us

ok44 is an online betting and casino platform serving players in Bangladesh. References to "ok44", "we", "us", or "our" throughout this Privacy Policy refer to the ok44 platform and its operating entity.

ok44 acts as the data controller for the personal information collected through the ok44 website and associated services. As data controller, ok44 determines the purposes and means of processing your personal data and is responsible for ensuring that processing complies with applicable data protection principles.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our data protection team at:

Email: [email protected]

Please use the subject line "Privacy Request" in your email so your enquiry is directed to the appropriate team without delay. ok44 aims to respond to all privacy-related enquiries within 5 business days and to resolve data rights requests within 30 calendar days of receipt.

2. What Personal Data We Collect

ok44 collects personal data in several categories depending on your interaction with the platform. The following table summarises the categories of data we collect and the purpose for each category:

3. How We Collect Your Data

ok44 collects personal data through the following channels:

3.1 Direct Collection

The majority of personal data ok44 holds about you is provided directly by you. This occurs when you:

• Register an account on the ok44 platform by completing the registration form with your name, mobile number, date of birth, and email address.
• Complete KYC identity verification by submitting copies of your National ID Card or passport, or by uploading a verification selfie.
• Make a deposit or request a withdrawal, at which point your payment method details are recorded.
• Contact ok44 customer support by email, in which case the content of your communications is retained.
• Respond to a survey, promotion, or request for feedback from ok44.

3.2 Automatically Collected Data

When you access the ok44 platform, certain technical data is collected automatically through cookies, server logs, and similar tracking technologies. This includes your IP address, the type of device and browser you are using, the pages you visit on ok44, the duration of your session, and error logs. This data is used primarily to maintain platform security, detect fraudulent access attempts, and improve the overall user experience.

3.3 Third-Party Sources

ok44 may receive information about you from third parties in specific circumstances, including:

• Payment processors: Mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners may confirm transaction statuses and flag suspicious payment activity.
• KYC verification providers: Third-party identity verification services may return results confirming whether documents you have submitted are authentic and match your registration details.
• Fraud and AML screening services: ok44 uses third-party screening databases to check whether any account holder appears on financial crime watchlists as required by anti-money-laundering best practices.

4. Why We Use Your Data — Legal Bases for Processing

ok44 processes your personal data only where a lawful basis exists for doing so. The following table sets out the purposes for which ok44 uses your data and the corresponding legal basis for each purpose:

Where ok44 relies on legitimate interests as the legal basis for processing, we have assessed that our legitimate interests are not overridden by your interests, fundamental rights, or freedoms, taking into account the nature of the data involved and the reasonable expectations of ok44 players.

Where ok44 relies on consent as the legal basis — specifically for sending promotional communications — you may withdraw that consent at any time by emailing [email protected] with the subject line "Unsubscribe". Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

5. Who We Share Your Data With

ok44 does not sell your personal data. We share personal data only with carefully selected third-party service providers where such sharing is necessary to operate the platform, fulfil our legal obligations, or protect the interests of our players. All third-party recipients are required to handle your data securely and to use it only for the specific purposes for which it was shared.

5.1 Categories of Third-Party Recipients

• Payment processing partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the minimum transaction data required to process your deposits and withdrawals. These partners operate under their own privacy policies and regulatory obligations.
• KYC and identity verification providers: Third-party identity verification services receive copies of identity documents you submit for the sole purpose of verifying their authenticity and confirming your identity and age.
• Game providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and Play'n GO receive a unique player identifier and relevant session data to deliver game functionality. These providers do not receive your full name, contact details, or payment information.
• IT infrastructure and hosting providers: ok44's platform is hosted on secured cloud infrastructure. Hosting providers have access to server data including technical logs but are contractually prohibited from processing that data for their own purposes.
• Fraud prevention and AML screening services: Specialist screening providers check account and transaction data against financial crime watchlists to fulfil ok44's anti-money-laundering obligations.
• Legal and regulatory authorities: ok44 may be required by applicable law, court order, or regulatory request to disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies. ok44 will disclose only the data that is strictly required to comply with any such obligation.

6. Cookies and Tracking Technologies

ok44 uses cookies and similar technologies to operate the platform, keep you logged in between sessions, remember your preferences, detect suspicious activity, and analyse how players use the platform so we can continue to improve it.

6.1 Types of Cookies Used

• Strictly necessary cookies: These are required for the platform to function. They maintain your login session, remember items in your bet slip, and enable secure payment flows. The platform cannot function correctly without these cookies and they cannot be disabled.
• Functional cookies: These remember your preferences such as your chosen language setting and display preferences, so you do not need to re-enter them every visit.
• Analytics cookies: ok44 uses aggregated analytics data to understand how players navigate the platform, which pages are visited most, and where technical errors occur. This data is used solely to improve ok44 and is not used to profile individual players for marketing purposes.
• Security cookies: These help ok44 detect and prevent fraudulent access, including detection of bot activity and multiple simultaneous sessions from the same account on different devices.

6.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent the ok44 platform from functioning correctly and will result in you being unable to log in or place bets. Instructions for managing cookies in the most common browsers are available through the Help section of your browser application.

7. Data Retention

ok44 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, subject to any overriding legal obligation to retain records for a longer period. The following retention periods apply:

• Account data and transaction records: Retained for a minimum of 5 years following account closure to comply with anti-money-laundering record-keeping requirements.
• KYC verification documents: Retained for a minimum of 5 years following account closure or the date of the last transaction, whichever is later.
• Customer support communications: Retained for 3 years from the date of the communication, or longer where the communication relates to an ongoing dispute or complaint.
• Technical logs (IP addresses, session data): Retained for 12 months from the date of collection, after which they are deleted or anonymised.
• Marketing consent records: Retained for the duration of the marketing relationship and for 2 years following withdrawal of consent, as evidence of the consent previously given.

When the applicable retention period expires, ok44 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

8. Data Security

ok44 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.

These security measures include, but are not limited to:

• 256-bit SSL (TLS) encryption for all data transmitted between your device and the ok44 platform.
• Encryption of sensitive data fields (including payment method details and identity document references) at rest in our database.
• Role-based access controls ensuring that ok44 staff can only access the personal data necessary for their specific job function.
• Full audit logging of all access to personal data by ok44 staff, with regular review of access logs.
• Two-factor authentication requirements for all ok44 staff accounts with access to player data systems.
• Regular security assessments and vulnerability testing of the ok44 platform infrastructure.
• Incident response procedures that require ok44 to notify affected players without undue delay in the event of a data breach that poses a risk to their rights and freedoms.

While ok44 applies robust security controls, no internet-based platform can guarantee absolute security. You also play an important role in keeping your data safe — please use a strong, unique password for your ok44 account, do not share your login credentials, and contact us immediately at [email protected] if you suspect unauthorised access to your account.

9. Your Data Rights

As an ok44 player, you hold the following rights over your personal data. To exercise any of these rights, please email [email protected] with the subject line "Data Rights Request". ok44 will respond within 30 calendar days of receiving your request.

9.1 Right of Access

You have the right to request a copy of all personal data ok44 holds about you. This is sometimes called a Subject Access Request (SAR). ok44 will provide this information in a structured, commonly used, machine-readable format where reasonably practicable.

9.2 Right to Rectification

If any personal data ok44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that certain changes (such as a change of legal name) may require supporting documentation before the update can be processed.

9.3 Right to Erasure

You may request that ok44 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis exists, or where the data has been unlawfully processed. Please note that ok44 may be unable to fulfil erasure requests where we are required to retain data to comply with legal obligations, such as anti-money-laundering record-keeping requirements.

9.4 Right to Restriction of Processing

You may request that ok44 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing based on legitimate interests and ok44 is assessing your objection.

9.5 Right to Data Portability

Where ok44 processes your data on the basis of your consent or in order to perform a contract with you, and where the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used format and to transmit it to another service provider.

9.6 Right to Object

You have the right to object to ok44 processing your personal data on the basis of legitimate interests. You also have an absolute right to object to the processing of your data for direct marketing purposes, including profiling related to direct marketing. ok44 will stop processing for direct marketing purposes immediately upon receiving your objection.

9.7 Right to Withdraw Consent

Where ok44 relies on your consent as the legal basis for processing (for example, for sending promotional communications), you may withdraw that consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

10. Children's Privacy

The ok44 platform is strictly intended for individuals aged 21 and above. ok44 does not knowingly collect personal data from any person under the age of 21. If ok44 becomes aware that personal data has been collected from a person under the age of 21 without appropriate consent from a parent or legal guardian, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor in your care has registered an account or provided personal data to ok44, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay. ok44 encourages parents and guardians in Bangladesh to use available parental control tools to restrict minors' access to online betting platforms.

11. Changes to This Privacy Policy

ok44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When material changes are made, ok44 will update the "Last Updated" date at the top of this page and, where the changes are significant, will notify registered players by email or via an in-platform notification.

Your continued use of the ok44 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how ok44 is protecting your information.

Previous versions of this Privacy Policy are available on request by emailing [email protected] with the subject line "Previous Privacy Policy".

12. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how ok44 has handled your personal data, please contact us at:

Email: [email protected]

Please include "Privacy Request" or "Privacy Complaint" in the subject line so your message is routed to the appropriate team. ok44 will acknowledge receipt of your contact within 24 hours and aims to resolve all privacy-related matters within 30 calendar days.

If you are not satisfied with ok44's response to your privacy complaint, you have the right to escalate your complaint to the relevant data protection authority or consumer protection body in Bangladesh. ok44 will co-operate fully with any regulatory investigation into the handling of personal data.